Terms and Conditions
Please read the following terms and conditions of sale carefully before ordering products from us. By accessing this website and/or purchasing goods from us, you agree to be bound these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register/purchase from us. If you do not accept these terms, do not use this website. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer and “we”, “us” and “our” refer to pink & posh.
The www.hellosweetieco.uk website is operated by Hello Sweetie management.
Email: [email protected] Website: www.hellosweetie.co.uk
Company Address: Prestwich, Manchester
1.1 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding to you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
- ORDERING FROM US
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an automated order acknowledgement, detailing the products you have ordered, payment is taken at time of order.
2.2 Our acceptance of an order takes place when we despatch the order.
2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 You accept orders can take up to week to dispatch at busy times.
2.5 You accept responsibility for our timescales and will request our acceptance of urgent orders and there for immediate dispatch prior to purchase.
3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed daily and the website update accordingly.
- CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order: (a) you can notify us by email to [email protected] before we have made and dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us within 14 days of receipt for a full refund or exchange if we have made a mistake with your personalisation details. The costs of returning goods to us shall be borne by us if we are at fault.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
- SERVICE ACCESS
5.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
6.1 The prices displayed on our website are in British pounds. The price payable for the goods you order is as set out on our web site at the time you place your order. We reserve the right to change the prices of the products at any time. We are not responsible for exchange rate charges or prices if you purchase from outside the UK.
- RETURNS & REPLACEMENTS
7.1 At Hello Sweetie we aim to exceed your expectations. We carefully produce our cards of the highest quality and describe our products in as much detail as possible to avoid any disappointment when they arrive. If, however, you feel your card does not meet the quality stated please notify us and we will be happy to receive your feedback and find a suitable resolution.
7.2 To request a return, please email us at [email protected] Please state your order number and/or name and address and the reason for the return and we will advise you were to return your goods. We recommend you either obtain a free ‘Certificate of Posting’ from the Post Office, or send your goods by Recorded Delivery. The goods will remain your responsibility until it has been signed for at the returns address. We cannot accept responsibility for returns lost or damaged in the post.
• The goods must be returned to us unused and in its original condition for a refund. If unwanted goods are not resaleable then we cannot provide a refund.
• We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt, or will despatch to you an alternative where agreed.
• Delivery charges, return postage and gift wrapping/gift message charges are non-refundable unless the goods are faulty
Refund of Personalised Items
We regret that we cannot refund goods which are personalised, made to order or customised in any way unless they are faulty, as they are not resalable.
In the unusual event that your product is faulty or was damaged in transit, you must inform us by email, [email protected] A customer services representative will then advise you where to send your return to.
On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 1st Class Recorded Delivery or equivalent. We will normally process your refund to your credit/debit card or paypal account within 7 working days of its receipt or will provide a replacement where agreed. This returns policy does not affect your statutory rights.
If your product was damaged in transit we cannot be held responsible for 3rd party damage and a refund will not be available.
All prices displayed on this site are exclusive of UK VAT which is currently 20%. This tax is not charged on orders despatched to countries outside of the EU and Channel Islands.
8.1 These terms and conditions cannot be varied except in writing signed by an authorised person at Hello Sweetie.
Cardshots, designs, screenshots and text are the property of Hello Sweetie and must not be modified, reproduced, displayed, linked to, distributed or used otherwise for any public or commercial purpose without the written consent of Hello Sweetie. The information available on this site, including design, text, images and the content within, is copyrighted and any unauthorized use of these materials may violate copyright, trademark or other laws.